Accesa Labs Terms & Conditions of Use

    Home > Terms and Conditions

    Terms and Conditions

    PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THE ACCESA LABS WEB SITE (the SITE).

    Welcome to Accesa Labs online test ordering portal. The Terms of Use set forth below, together with the Site's Privacy Policy, hereby incorporated by reference into this Terms of Use in its entirety, form the Terms of Use (Terms) for the Site. By using the Site and/or by clicking on a box that states that you agree to these Terms, you signify your agreement to these Terms and acknowledge that these Terms are supported by reasonable and valuable consideration, the receipt and adequacy of which are hereby acknowledged, including your use of the Site.

    Tests, Links and Other Third Party Materials and Actions
    Accesa Labs does not select, perform, analyze or review any lab test and you agree that any lab test purchased through the Site does not constitute medical advice, diagnosis or treatment by or from Accesa Labs in any way. The Site services allow individual users to select and order lab tests online from participating lab facilities subject to approval by qualified medical providers. Site users and Provider are solely responsible for selecting the tests to be ordered from the selections then available through the Site. You must be at least 18 years old to use the Site, including, without limitation, the Site's the test ordering portal services. You understand that, although we make our best effort to get your results back from a participating lab in a timely manner, there is no guarantee as to how long it will take to receive your results.

    When you are on the Site, there may be links to other sites that take you outside of our service to sites that are beyond our control, such as the lab facility locators and the web sites of the labs performing your tests ordered through the Site. You acknowledge that when you click on any of these links, the sites you are taken to are not controlled by Accesa Labs and that we are not responsible for such sites.

    In addition, Accesa Labs does not endorse and cannot ensure that you will be satisfied with any products or services, including any tests, offered by a third-party in connection with the Site. Accesa Labs does not control and is not responsible for the acts, omissions, statements and/or other conduct of any testing facility or medical professional. You are solely responsible for making whatever investigation you feel necessary or appropriate with your medical professional before communicating with any third party or proceeding with any testing with a third party, including determining the actual quality and necessity of any testing procedures.

    In addition, you acknowledge and understand that this Site does not replace the services of licensed health care professionals and that all Site users should consult with a physician regarding their health concerns, questions, signs or symptoms. You are also only obtaining the specific tests actually ordered by your medical professional through the Site and you not for all possible tests related to any particular condition, disease or infection.

    Refund Policy for Unused Orders
    For properly canceled orders, we do not charge a processing fee. Please send cancellation requests via email to help@accesalabs.com. Please include the following information: name, date of birth, order number and reason for cancellation.

    A test order requested through the Site can be cancelled for a period of 90 days after the order date and prior to submitting your test specimens at the laboratory. A full refund will be provided to the original payment method.

    After 90 days and up until one year from the order date, a credit for future testing will be provided. The credit is not transferable and must be used within 1 year of the order date.

    After 1 year, unused orders are considered voided, may not be redeemed for services and are no longer eligible for refund or credit.

    Accesa Labs does not provide its tax identification numbers for billing purposes. In addition, you understand that, if applicable, you will not attempt to bill Medi-Cal, Medicaid, or Medicare for any services rendered through Accesa Labs.

    Disclosures/Healthcare Regulatory Information
    We use third party software, RaveCapture, to collect and display reviews of our services. You can view the RaveCapture privacy policy.

    Accesa Labs is not a "covered entity," "health insurance issuer," "health care clearinghouse" or "health care provider" and is therefore not required to comply with the privacy rules and security rules implemented under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). That being said, we do use the HIPAA guidelines to direct our treatment of personal information.

    By utilizing our services or replying to our emails, you acknowledge that you are aware that email is not a secure method of communication, and that you agree to the risks.

    Limited Purpose; Rules of Conduct
    If, and only if, you agree to, and are in full compliance with, the Terms, Accesa Labs authorizes you to view and access a single copy of the publicly available pages on the Site solely for your personal use. In addition, the Site, the Material (as defined below) and the services offered through the Site are made available for the limited purpose of allowing you and your medical professional to use Accesa Labs' online lab test ordering services. Any other use, duplication, distribution or other exploitation of the Site, the services offered through the Site, the Materials or any portion thereof by any user is strictly prohibited. Without limiting the foregoing, in no event may any user directly or indirectly:

      (1) Republish, post, upload, frame, retransmit, redistribute, modify, remove any intellectual property or similar notices or otherwise reproduce the Site, the services offered through the Site or any Materials in any format to anyone in any way (other than the download to your personal computer that is inherent in viewing a web page);
      (2) access, attempt to access, or obtain any information regarding other users (including, without limitation, any other users' tests ordered or test results or any other personally identifiable information related to another user);
      (3) allow anyone else to use or access your name, account or password, if any;
      (4) use any robot, spider or other data mining or other automatic device, program, or similar process or means to access, acquire, copy or monitor the Site, another user, the Materials or any portion thereof, or in any way circumvent the navigational structure or presentation of the Site or any Materials;
      (5) breach or attempt to breach the security or authentication measures on the Site or any network or database connected to the Site;
      (6) collect any information related to any Site users, the Accesa Labs services or other Material from the Site for the benefit of any other entity or person or share this information with any other person or entity;
      (7) decompile, reverse engineer, disassemble or otherwise reduce any software code for the Site to a human-readable form;
      (8) make any automated high-volume or other use of the Site for re-mailing, spamming or other purposes;
      (9) use the Site, the services offered through the Site or the Material in violation of any applicable law, rule or regulation;
      (10) use the Site for any purpose other than to utilize the intended test ordering services offer through the Site;
      (11) submit any data, content or other material that contains a virus or other harmful component, or otherwise tampers with, impairs or damages the Site, the Materials or any connected network or database, or otherwise interferes with any person or entity's use or enjoyment of the Site;
      (12) submit any data (including, without limitation credit card and other payment data), content or other material in violation of any applicable law or regulation, that violates or infringes upon the patent, trademark, copyright, trade secret, privacy, publicity or other rights of any third party;
      (13) submit any data (including, without limitation credit card and other payment data), content or other material that is false, misleading, deceptive, defamatory, obscene, indecent, threatening, abusive, offensive, harassing, or hateful; or
      (14) pretend to be another person or entity or misrepresent your identity, sponsorship, or affiliation with any such third party, including using a third party's username, password, personally identifiable or other account information.

    You also agree to maintain the confidentiality of your account and other information and to promptly notify us if you become aware of any third party use of your account or other information relating to the Site or the services offered through the Site. You are responsible for all acts, omissions, statements and other uses of your account and other information on the Site and the related services.

    We cannot and do not assure that other users are complying or will continue to comply with the foregoing rules of conduct or any other provisions of these Terms, and, as between you and Accesa Labs, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

    Submissions, Removal and Disclosure
    Accesa Labs reserves the right, but disclaims any obligation or responsibility, to refuse to process any order or to post or remove any information provided by a user that violates these Terms and to identify any user to third parties, and/or disclose to third parties any such submission, account or personally identifiable information, when we believe in good faith that such identification or disclosure will either (i) facilitate compliance with laws, including, for example, compliance with a court order or subpoena, or (ii) help to enforce these Terms and/or protect the safety or security of any person or property, including the Site. Moreover, Accesa Labs retains all rights to remove submissions at any time for any reason or no reason whatsoever.

    In addition, we do not want, accept and/or consider any suggestions, inventions, modifications, improvements, concepts, ideas or other information regarding the Site, the Materials or the services offered through the Site (Ideas). If you send us any such unsolicited Idea by any means, however, you hereby agree that Accesa Labs has no obligation to protect or keep the idea confidential for you or any other person or entity, that the Idea and all intellectual property and other rights in and to the Idea shall be the sole and exclusive property of Accesa Labs and that Accesa Labs shall have the unlimited and unrestricted right to use, develop and otherwise exploit the Idea in all forms, formats, manners and forever throughout the world for any purpose whatsoever, commercial or otherwise, without notice, compensation and/or approval to or from you or any other person or entity.

    Protected Materials
    All of the text, information, trademarks, trade dress, features, images, displays, content, functions, processes, software, the compilation of the Site and other materials that make up or are contained on the Site (Material) is the proprietary intellectual property of Accesa Labs. Except for the revocable and limited access right discussed below, Accesa Labs expressly reserves all intellectual property and other rights in and to the Materials, the Site and the services offered through the Site.

    Site Changes and Operation
    Accesa Labs reserves the right to discontinue, change and/or modify the Site, the services offered through the Site and the Materials at any time, in any way, for any or no reason.

    Disclaimers
    THE SITE, THE ACCESA LABS' SERVICES OFFERED THROUGH THE SITE AND THE MATERIALS ON OR OTHERWISE RELATED IN ANY WAY TO THE SITE ARE PROVIDED AS IS AND WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ACCESA LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, COMPATIBILITY AND NON-INFRINGEMENT RELATED TO THE SITE, THE ACCESA LABS' SERVICES OFFERED THROUGH THE SITE AND THE MATERIALS ON OR OTHERWISE RELATED IN ANY WAY TO THE SITE.

    ACCESA LABS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE, THE SERVICES OFFERED THROUGH THE SITE OR ANY MATERIALS DOES NOT WARRANT THAT THE SITE, OR THAT THE SERVICES OFFERED THROUGH THE SITE OR ANY MATERIALS WILL BE ERROR-FREE, THAT ACCESS THERETO WILL BE UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MOREOVER, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION DUE TO ANY SUCH ISSUE.

    FURTHERMORE, ACCESA LABS DOES NOT MAKE ANY REPRESENTATION AND IS NOT RESPONSIBLE FOR ANY ACTS, OMMISSION, INFORMATION OR STATEMENTS PROVIDED BY ANY SITE USER (INCLUDING ANY MEDICAL PROFESSIONAL OR TESTING FACILITY) AND RELIANCE ON ANY IINTERACTION WITH OR INFORMATION FROM ANY SUCH THIRD PARTY IS STRICTLY AT YOUR OWN RISK. WITHOUT LIMITING THE RELEASES AND OTHER LIMITATIONS OF LIABIITY CONTAINED IN THESE TERMS, IF YOU HAVE A DISPUTE WITH ANY SUCH THIRD PARTY YOU HEREBY RELEASE ACCESA LABS AND/OR OUR LICENSORS OR ANY OF THE FOREGOING ENTITIES' RESPECTIVE OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, AGENTS, REPRESENTATIVES AND ASSIGNS, FROM ALL CLAIMS, DEMANDS AND/OR DAMAGES OF EVERY KIND OR NATURE (KNOWN OR UNKNOWN) ARISING FROM OR RELATED TO SUCH DISPUTES.

    INDEMNIFICATION
    You hereby agree to indemnify, defend, and hold Accesa Labs and our licensors and each of the foregoing entities' respective officers, directors, owners, employees, agents, representatives and assigns (collectively, the Indemnified Parties)

    Limitation of Liability
    UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL ACCESA LABS OR OUR LICENSORS OR ANY OF THE FOREGOING ENTITIES' RESPECTIVE OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, AGENTS, REPRESENTATIVES AND ASSIGNS, BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS, PERSONAL INJURY (INCLUDING DEATH) AND PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, THAT RESULTS FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, THE SERVICES OFFERED THROUGH THE SITE OR THE MATERIALS, EVEN IF ACCESA LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL ACCESA LABS'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU, IF ANY, OR $100 (WHICHEVER IS LESS) FOR ACCESSING OR PARTICIPATING IN ANY ACTIVITY RELATED TO THE SITE. MOREOVER, UNDER NO CIRCUMSTANCES SHALL ACCESA LABS BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM AN ACT OF FORCE MAJEURE OR CAUSES BEYOND ITS REASONABLE CONTROL.

    THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION AND ELSEWHERE IN THESE TERMS OF USE APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

    Disputes, Arbitration and Venue
    This Site is not intended for viewing and use outside the United States and Accesa Labs makes no representation that the Site, the services offered through the Site or Material on the Site is appropriate or available for use in any particular location within the United States. Your use of or access to the Site shall not be construed as the purposeful availment of the benefits or privilege of doing business in any state other than California. If you choose to access and use the Site and related services you do so on your own initiative and you are responsible for compliance with all applicable laws including any applicable local laws.

    Any controversy, claim or dispute arising out of or relating in any way to your use of this Site, any Site services, any purchases made through this Site, or your account, if any (collectively a Claim),

    Both you and Accesa Labs waive the right to bring any Claim as a class, consolidated, representative, collective, or private attorney general action, or to participate in a class, consolidated, representative, collective, or private attorney general action regarding any such Claim brought by anyone else. In addition, you and Accesa Labs agree that any Claim shall be resolved by final and binding arbitration at the American Arbitration Association and waives any right to have a Claim tried by a jury.

    The arbitration of all Claims shall take place in Los Angeles County, California in accordance with the Commercial Arbitration Rules and the Consumer-Related Disputes Supplementary Procedures of the American Arbitration Association in effect at the time of the Claim. Unless either party or the arbitrator requests a hearing, the parties will submit their arguments and evidence to the arbitrator in writing. The arbitrator will make an award based only on the documents. This is called a Desk Arbitration. If any party makes a written request for a hearing within ten days after the American Arbitration Association acknowledges receipt of a claimant's demand for arbitration (or the arbitrator requests a hearing), the parties shall participate in telephone hearing. In no event shall the parties be required to travel to Los Angeles to participate in the arbitration. Notwithstanding any provision in the Commercial Arbitration Rules and the Consumer-Related Disputes Supplementary Procedures to the contrary, the arbitrator shall not have the authority or any jurisdiction to hear the arbitration as a class, consolidated, representative, or private attorney general action or to consolidate, join, or otherwise combine the claims of different persons into one proceeding.

    This arbitration agreement is subject to the Federal Arbitration Act and is enforceable pursuant to its terms on a self-executing basis. The arbitrator shall determine any and all challenges to the arbitrability of a claim. A judgment on the award of any court of competent jurisdiction may be entered upon the award.

    Entire Agreement; Amendment
    These Terms (including the Privacy Policy) constitute the entire agreement between you and Accesa Labs related to the matters set forth herein, including the Site, the services offered through the Site, the Material and your use thereof; provided, however, that participating medical professionals and testing facilities have additional terms governing their use of the Site and the services offered through the Site. At any time, Accesa Labs may amend these Terms (including by modification, deletion and/or addition of any portion thereof). If Accesa Labs makes a material amendment to these Terms, we will notify you of such amendment by posting notice of such amendment on the Site. Any amendment to these Terms will be effective upon the posting of the modified terms of use on the Site.

    General
    These terms of use shall be governed by and construed in accordance with the laws of the State of California and the laws of the United States, without giving effect to any principles of conflicts of law. If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. No waiver of any provision of these Terms by us shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. In these Terms, the word including is used illustratively, as if followed by the words but not limited to.

    Last Updated 11/28/18